Cute Penguin Plushie

Shipping & Delivery 📦

We carefully prepare and ship each HaruYume plushie to ensure it arrives safely and ready for cuddles.

Processing Time⏳

• Orders are processed within 1–5 business days
  
• During high-demand periods, processing may take slightly longer
  

Once your order ships, you’ll receive a confirmation email with tracking information.

Estimated Delivery Time 🚚

• Standard Delivery (United States): 7–15 business days
• Standard Delivery (International): 10–25 business days
  
• Delivery times may vary depending on location, carrier, and seasonal demand
  

Please note that these are estimated timeframes, not guarantees.

Tracking Your Order📍

• Tracking is provided for all orders
  
• Tracking information may take 24–72 hours to update after shipment
  
• You can track your order anytime using the link in your shipping confirmation email
  

International Shipping 🌎

• We ship to: United States, United Arab Emirates, South Korea, Singapore, New Zealand, Japan, Hong Kong SAR, Canada, and Australia
  
• International delivery times may vary
  
• Customs processing may cause occasional delays beyond our control
  

Packaging 📦

• Plushies may arrive vacuum-sealed to protect them during transit
  
• Simply open the package and allow 24–48 hours for your plush to fully expand and fluff up
  

⚠️ Important Notes

• Delivery delays can occur due to weather, holidays, or carrier issues
  
• Address accuracy is the customer’s responsibility — please double-check before ordering
  

Need Help? 💌

If your order hasn’t arrived within the estimated timeframe or you have questions, our support team is happy to help.

📧 Contact us at: customerservice@haruyumeplushies.com

⏱ Response time: 24–48 hours

Plush Care Guide 🧸

Your HaruYume plushie is made to be soft, cozy, and comforting. With a little care, it will stay fluffy and cuddly for years to come.

Everyday Care✨

• Keep your plush in a clean, dry space
  
• Avoid prolonged direct sunlight to prevent fading
  
• Gently fluff by hand to maintain softness
  

Cleaning Instructions💧

We recommend gentle cleaning to protect the fabric and shape.

Spot Cleaning (Best Option)

1. Use a soft cloth or sponge
   
2. Mix mild detergent with cold water
   
3. Gently dab the stained area
   
4. Air dry completely
   

Hand Washing (If Needed)

• Use cold water only
  
• Use mild detergent
  
• Do not twist or wring
  
• Rinse gently and press out excess water
  

⚠️ Avoid machine washing unless absolutely necessary, as it may affect softness and shape.

Drying Tips 🌬

• Always air dry only
  
• Lay flat or hang in a well-ventilated area
  
• Keep away from dryers, heaters, or direct heat
  
• Once dry, gently fluff to restore shape
  

What to Avoid 🧼

• Bleach or harsh chemicals
  
• Fabric softeners
  
• High heat or tumble drying
  
• Ironing
  

These can damage the plush fabric and inner filling.

Restoring Fluffiness 🐻

If your plush looks a little tired:

• Gently shake and pat it back into shape
  
• Use a soft brush to smooth the fabric
  
• Let it rest overnight to regain its natural fluff
  

Storage Tips 🎁

• Store in a breathable bag or container
  
• Avoid heavy compression

💖 Final Note

Every HaruYume plushie is designed to be loved. A little care goes a long way in keeping your plush soft, cuddly, and ready for comfort whenever you need it.

Frequently Asked Questions❓

Are HaruYume plushies ultra-soft? 🧸

Yes! Our plushies are designed to be ultra-soft, cuddly, and comforting, perfect for hugging, relaxing, or decorating your space.

What size are the plushies? 📏

Plush sizes are listed in each product description. Slight variations may occur due to plush filling and design.

Can I wash my plushie? 🧼

We recommend spot cleaning or gentle hand washing with cold water. Always air dry to maintain softness and shape.

For full details, see our Plush Care Guide.

Are these plushies good as gifts? 🎁

Absolutely! HaruYume plushies make thoughtful gifts for birthdays, holidays, or just because — for all ages.

How long does shipping take? 🚚

Orders are processed within 1–5 business days and for United States residents it typically arrives in 7–15 business days. For international residents it arrives in 10-25 business days. Tracking is provided for every order.

Why does my plush look flat when it arrives? 📦

Some plushies arrive vacuum-sealed for safe shipping. Once opened, allow 24–48 hours for your plush to fully expand and fluff up.

Do you ship internationally? 🌎

Yes! We ship to the United States, United Arab Emirates, South Korea, Singapore, New Zealand, Japan, Hong Kong SAR, Canada, and Australia. International delivery times may vary.

What is your refund policy? 🔄

Please visit our Refund policy page for full details. If you have an issue with your order, contact us and we’ll be happy to help.

💌 How can I contact you?

You can reach us anytime through our Contact Us page or by emailing: customerservice@haruyumeplushies.com

We usually respond within 24–48 hours.